README for Prolog WebSite 7.2 SP4

Build 7.20.4020
Updated May 2005 © Meridian Systems^®, Inc.

Thank you for your interest in Prolog WebSite 7.2 SP4! This document contains the latest information about Prolog WebSite, including important installation information, what's changed and any known issues in this build.

This Service Patch only contains important changes and updates to Prolog WebSite 7.2. Users who already have Prolog WebSite 7.2, 7.2 SP1, SP2, or SP3 may install SP4. If you are using an earlier version than Prolog WebSite, you must first upgrade to 7.2, then install this Service Patch.

On a computer where Prolog WebSite has been installed, you can typically find this document in the following location (where "x" is the hard drive where Prolog WebSite is installed):

x:\Program Files\MPS\Prolog WebSite 7\readme.htm

For the latest information about Meridian software, see our Web site at www.meridiansystems.com.

Contents

• Installation

• Upgrading to Prolog WebSite 7

• Licensing Prolog WebSite

• What's Changed in Prolog WebSite 7?

• Requirements

• Known Issues in This Release

• Known Issues Related to Third-Party Components

• Contacting Meridian's Technical Support Services

Installation

Windows 2003, IIS6, and Office 2003

• Prolog WebSite supports only the English versions of Windows 2003, IIS6, and Office 2003.

Configuring IIS6

If you are using IIS6, you need to manually configure a few items in IIS6. For information on setting up IIS6 to work with Prolog WebSite, see "IIS6 Setup" in the "Known Issues Related to Third Party Components" section.

Installing on Windows 2003

After installing Prolog WebSite on Windows 2003, the Next button on the first page of the Prolog WebSite Admin pages may not work properly. If this occurs, close the page, finish the installation, and then open the Admin pages from the Start menu to finish setting up Prolog WebSite.

For detailed information on installing and getting started with Prolog WebSite 7, see the document called "install.htm" on your Prolog Application Suite CD.

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Upgrading to Prolog WebSite 7

Requirements Change

• Please be advised the system requirements for Prolog Website 7.x have changed. Please review the requirements in the "Requirements" section below.

Upgrading from the Baselined Version

• If you want to upgrade from version 6 to any version of 7.0 higher than 7.0 SP1, you must first install version 7.0 SP1 released in July 2003 and then install the next version. For example, if you want to install Prolog WebSite 7.2 but are still using Prolog WebSite 6.56, you must install Prolog WebSite 7.0 SP1 and then install Prolog WebSite 7.2. Upgrading in steps ensures that your product and databases are updated appropriately.

Upgrading Notes

• Meridian strongly recommends that you install the latest SQL Server or MSDE service patch before you upgrade to Prolog WebSite 7.x. Installing this patch can help prevent harmful viruses from affecting your company's computers. If you are running Prolog WebSite 7.x on a Windows 2000 Server running SQL Server 2000, you must have the latest service patch. If you do not have the latest service patch installed, you may encounter an error when launching the Prolog WebSite Admin pages.

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Licensing Prolog WebSite

Important - Licensing Changes

Meridian has updated License Manager to enable it to host both a Concurrent User license and a Named User license on the same computer. If you have a Concurrent User license and purchase a Named User license, you can host both of these licenses on the same computer. For more information, open the License Manager Help system by clicking Help in License Manager. If you want to review this Help system before you upgrade, you can find this Help system on Meridian's SupportLink.

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What's Changed in Prolog WebSite 7?

For information on changes in previous 7.x releases, see "What's Changed in Prolog WebSite 7.x?"

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Requirements

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Known Issues in This Release 

These items are known issues in this release of Prolog WebSite 7.x. Note that the numbers that appear in parentheses are for Meridian internal purposes.

Comments

• The Link to Comments feature may not be available for those users running Windows XP and Windows 2003. To resolve this issue, you may download the latest Java engine from http://java.sun.com. (32722)

Document Management

• After starting Prolog WebSite 7.x for the first time, opening Document Management automatically downloads new ActiveX controls. After the download is complete, Prolog WebSite may prompt some users to restart their computers. If you receive this message, log off from Prolog WebSite, restart your computer, and then log back on to Prolog WebSite.
  
  If your company does not allow your browser to download ActiveX controls from the Internet, you can install them from the Prolog Application Suite installation CD. You must use the installation CD from the same version of Prolog WebSite as your are installing. For more information, see "Knowledge Base item #4671 - Document Management does not load or download properly" on the Meridian Website.

• After uploading overtop an existing file, the extension (1) is currently added to the overwritten file and all subsequent files. (21973)

• In Chinese Prolog WebSite, the File Upload Wizard cannot currently accept Chinese characters in the 'Heading/Title' and 'Description' fields. (22165)

• Prolog WebSite client computer may run low on memory after uploading or downloading several files in Document Management. This issue occurs on clients using Windows NT 4.0 behind MS Proxy 2.0/ISA while using SSL. As a workaround, open the Windows Task Manager and end the multiple occurrences of "Transfer.exe" to release the system memory. (16274)

• When uploading multiple image files in Document Management from a client machine running Windows 98, thumbnails may be created incorrectly. To avoid this issue, upload your image files one at a time. (16390) 

• If there are multiple versions of a file, you may be able to delete a version of the file that is attached to a record. (32765)

• After upgrading from 6.52 to 7.x, redlines may be shifted down and to the right. For further assistance, contact Technical Support Services. (34552)

Meetings

• After entering the pipe character '|' in any meeting item field, clicking 'Update' or 'Submit' will display an error message and delete that item and any items below it in the Meeting Items table. Avoid using the pipe character in the Meeting Items table in all circumstances. On standard US keyboards using English as your input language, the pipe character is entered by holding down the 'SHIFT' key and pressing the backslash '\' key. (17464)

Messages

• The Messages form under Administration may only display the "This Project" section. The "All Projects" section may not appear. (32718)

Regional Settings

• Ensure that all SQL Servers contain the same regional settings as Microsoft Internet Information Services (IIS). Otherwise, your date and numbering formats may be misinterpreted. 

Request for Information

• If Auto-Increment Numbers is turned on and the Numeric Formatting has a value set in Prolog Manager, when a user creates a new RFI in Prolog WebSite, erases the numbers that automatically populates in the Number field and enters another number, this number will not be formatted properly. However, if a user adds another new RFI, the Number field will be properly formatted. For example, if the Numeric Formatting is set to 3 and a user enters the "2a-2a" in the Number field, the number remains "2a-2a" instead of being formatted to "002a-2a". However, the next record will be automatically incremented and formatted to "003a-2a" depending on the Auto-Increment Number Style. (13500) 

Running Reports

• When running or filtering a Budget Transaction report, some users may encounter problems. Subscribers to ProjectTalk can bypass this issue by running the report in Project Management. All other users should contact Technical Support for assistance.
  
  

• When running reports in Prolog Website, you may encounter a blank or partially displayed page. The error message "The file path for these reports is not accessible through Prolog Website" may also appear. If either of these situations occur, attempt to run the report again. If the problem persists, please contact Technical Support for further assistance. (14947)

Security Manager

• After converting a database from 6.0, the Public and Guest user group permissions are not correctly reflected in Prolog WebSite. Although the user groups may have access in Prolog Manager, they will not have access to these features in Prolog WebSite: Allow Password Change and Subscriptions. (13549) 

Uploaded Files Virtual Directory

• A recent Prolog WebSite feature modification requires that to view uploaded documents stored on a remote file server, a virtual directory must be created on the server running Prolog WebSite.

To Create a Virtual Directory

1. On your Windows 2000 or XP computer, right-click My Computer and select Manage. The Computer Management window opens.
    

2. On the Computer Management window, under Services and Applications and under Internet Information Services, right-click Default Web Site, point to New and select Virtual Directory.
   
   The Virtual Directory Creation wizard starts.
   
   

3. Click Next.
   
   

4. Enter an alias for the virtual directory in the Alias field and then click Next.
   
   

5. Enter the folder path where the uploaded documents are located and then click Next. Ensure that you select the root folder where these documents are stored.
   
   

6. Set this virtual directory to Read and Write and then click Next.
   
   

7. Click Finish to create your virtual directory.

User Settings

• Certain users may encounter issues after changing their language in the User Settings to Japanese. If you encounter any issues, contact Meridian's Technical Support Services.

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Known Issues Related to Third-Party Components

Crystal Reports Limitation 

• When exporting a report with a logo that uses an OLE Word document object to MS Word or Excel formats, an error will occur. Either change the logo to a Bitmap format or do not use a logo when exporting the report. (12703)
  
  

• When exporting a reports, it cannot be exported to PDF format. Use Rich Text Format instead.
  
  

• When exporting a report with a logo to Rich Text Format, the logo will not be saved to the .rtf file. To export a report with a logo, use the Word for Windows format.
  
  

• When you uninstall Crystal Reports 8.0.0.371 from the Prolog WebSite 7.x server, Crystal Reports partially uninstalls the Crystal Smart Viewer for ActiveX component. This component is essential as it enables you to run reports in Prolog WebSite 7.x. To resolve this issue, see the following steps.

To Restore Crystal ActiveX Component functionality

1. Select Add/Remove Programs from the Control Panel window. 
   
   

2. In a Windows 2000 or XP computer, select MPS Prolog WebSite 7.x and click Change. 
   
   The Prolog WebSite 7.x Installation Wizard starts. You may also be prompted to insert the Prolog Application Suite CD. If so, insert the CD that contains the latest release of Prolog WebSite 7.
   
   

3. Click Next.
   
   

4. Select Repair and then click Next. 
   
   

5. After repairing Prolog WebSite, restart your computer.
   
   

6. Log on to Prolog WebSite and run a report.
   
   You will be prompted to install Crystal Smart Viewer for ActiveX.
   
   

7. Click OK.

• With Prolog Manager installed, when you run a report in Prolog WebSite, the Crystal Viewer may not display the report properly. This is due to a known issue with the Crystal ActiveX component not being downloaded properly to a computer with Prolog Manager installed. A workaround exists for this issue. For Windows 98 and Me, use the Search feature to locate the file crviewer.dll. This workaround applies to Windows 2000:

1. From the Start menu, click Run.
   
   The Run dialog box appears.
   
   

2. In the Open field, type (where "x" indicates your local drive):
   
   Regsvr32 /u x:\Winnt\System32\crviewer.dll
   
   

3. Click OK.
   
   The crviewer.dll file is unregistered.
   
   

4. In Windows Explorer, locate crviewer.dll in the System32 folder on your hard drive.
   
   

5. Right-click on the file name and Rename it to crviewerold.dll.
   
   

6. In Prolog WebSite, run the report again.
   
   The Crystal Viewer component will be properly downloaded, enabling you to view the file.
   
   

7. In Windows Explorer, locate crviewerold.dll in the System32 folder on your hard drive.
   
   

8. Right-click on the file name and and Rename it to crviewer.dll.
   
   

9. From the Start menu, click Run.
   
   The Run dialog box appears.
   
   

10. In the Open field, type (where "x" indicates your local drive):
    
    Regsvr32 x:\Winnt\System32\crviewer.dll
    
    The file is registered again.

Document Management

• Certain types of GIF (.gif) files may not be viewable in the Prolog Viewer and an error may occur. This is due to the known issue with the RasterX component. To view the file, use the default Windows Viewer.

• Due to a known limitation of RasterX filters, rotating .TXT, .PDF or .XLS documents in Prolog Viewer will cause any text within the document to disappear. (14661)

• Due to a known limitation with RasterX, using Prolog Viewer to print a Microsoft Word document that contains image may cause an error and the document will not be printed. As a workaround, open the file in the native viewer or download it to your computer and then print it. (37722)

Installation

• When installing Prolog WebSite remotely on Windows 2000 Server with Terminal Services, from a Windows 2000 Terminal Services Client or a Citrix Server Client (ICA), MSDE may not be installed properly and the installation prompts may not appear properly. These issues are due to known limitation with Windows Installer. Therefore, the products must be installed on the server. For more information, see Microsoft's knowledge base item Q255582. (12713)

IIS6 Setup

• When you use Windows 2003 and IIS6, you need to take a few steps to manually configure a few items in IIS6.

  • Ensure that WebDav is turned on. If you are using URLScan, ensure that the verbs Put and MKCOL are allowed.

  • Ensure that the ASP Engine is enabled.
    Please refer to your IIS6 documentation for further instructions.

  • Add a new MIME extension. Follow the instructions in Microsoft Knowledge Base Article 326965 - IIS 6.0 Does Not Serve Unknown MIME Types for adding a new MIME type. Add the File Type with the Associated Extension of ".*" and the Content Type as "text/plain" (both without quotes).

IIS Lockdown

• Due to a Microsoft limitation with the IIS LockDown Tool for the NTFS file system, users may encounter two possible error messages when uploading files. There are workarounds for both error messages.
  Important: The following procedures require you to make modifications to the Urlscan.ini file. Changing the category of the PUT verb to [AllowVerbs] in this file can allow other users to upload data to your Web server.
  
  

  • If you encounter the file transfer error 404:

1. Locate the "Urlscan.ini" file.
   

2. Open Urlscan.ini and move the PUT verb from [DenyVerbs] to [AllowVerbs].
   

3. Save the change.
   

4. Reset IIS LockDown.

• If you encounter the file transfer error 12030, this is because the MS Security Rollup Package (w2kSP2SRP1) was installed on the web server along with the IIS LockDown Tool. To resolve this, IIS LockDown must be reinstalled with the following selections:

1. Run the IIS LockDown version 2.1 setup.
   

2. On page 1 of the setup wizard, select Other (Server that does not match any of the listed roles).
   

3. On page 2 of the setup wizard, select Web Service (HTTP).
   

4. On page 3 of the setup wizard, clear the Active Server Pages (.asp) and Server side includes (.shtml, .shtm, .stm) check boxes.
   

5. On page 4 of the setup wizard, clear the Disable Web Distributed Authoring and Versioning (WebDAV) check boxes.
   

6. On page 5 of the setup wizard, select Install URLScan filter on the server.
   

7. After finishing the setup, in Prolog WebSite set full permission to the Web Anonymous User and Web Application user groups for all folders and subfolders.
   

8. Open Urlscan.ini and move the PUT and MKCOL verbs from [DenyVerbs] to [AllowsVerbs].
   

9. Save the change.
   

10. Reset IIS LockDown.

Note: if you are using an earlier version of IIS LockDown and encounter this error, uninstall your current version and follow the preceding steps.

• Due to a Microsoft limitation with the IIS LockDown Tool for the NTFS file system, the Web Anonymous Users group is created and IUSER is assigned to this group with "Deny Write" permission . This creates an issue when installing Prolog WebSite 7.0. There are two workarounds. Either one may be used depending on your needs.
  

  • If you have a previous build of Prolog WebSite, completely remove the previous version using Add/Remove Programs, and then delete the Prolog WebSite 7 folder before installing the new version. The Prolog WebSite 7 folder is typically located in the folder path (where x indicates the drive onto which you installed Prolog WebSite):
    
    x:\Program Files\MPS\
    
    

  • Without uninstalling the previous version, ensure that the Web Anonymous Users group has full permissions to the Prolog WebSite 7 folder and all its subfolders. The Prolog WebSite 7 folder is typically located in the folder path (where x indicates the drive onto which you installed Prolog WebSite):
    
    x:\Program Files\MPS\
    
    To ensure that the Web Anonymous Users group has access to its subfolders, set the folder group security to "Allow inheritable permissions from parent to propagate this object" on the Prolog WebSite 7 folder.

PDF Creation

• PDF files created with pdf creators other than Adobe Acrobat may not be displayed properly in Prolog Viewer. (34048)

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Contacting Meridian's Technical Support Services

Meridian makes every effort to ensure that our products function problem-free on a variety of computer and network configurations. Because different computers and networks can present unforeseen operating-environment situations, Meridian provides comprehensive Technical Support Services that you can access in a number of ways.

Meridian's Support Services Handbook explains the services available to customer for the Prolog Application Suite (PAS), including Prolog Manager, Prolog WebSite, Prolog Executive, Prolog Pocket, Prolog Scheduler, and Prolog LT. Download this handbook from Meridian's SupportLink at http://www.mps.com/images/PDF/Support%20Services%20Handbook.pdf or open it from the Tools folder on your installation CD.

Meridian's Technical Support Services is based out of the Meridian business headquarters in Folsom, California, where Technical Support Analysts are available from 5 a.m. to 5 p.m. Pacific Time, Monday through Friday. We are committed to responding to your needs within one business day of your support request.

Before you contact Meridian's Technical Support Services, be sure that you have the following information available:

• The product serial number

You can find this on the package that your software arrived in, or on your CD jacket or by clicking About in the top right-hand corner of Prolog WebSite.

• The full product version number

You can find this on the package that your software arrived in, or on your CD jacket or by clicking About in the top right-hand corner of Prolog WebSite.

You can contact Meridian's Technical Support Services by:

• Email: tech@meridiansystems.com

• Fax: 916 294-2001
  

• Telephone: 916 294-2100
  

• Internet: http://www.meridiansystems.com/services/support/index.asp
  Meridian's SupportLink includes a technical knowledge base, answers to frequently asked questions, technical documentation and a form to submit specific support requests 24 hours a day, 365 days a year.
  

• Mail:

Meridian Systems
Attn: Technical Support Services
1180 Iron Point Road, Suite 300 
Folsom CA 95630

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THE INFORMATION PROVIDED IN THIS DOCUMENT IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MERIDIAN SYSTEMS DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MERIDIAN SYSTEMS OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MERIDIAN SYSTEMS OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

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